PRIVACY POLICY, TERMS AND CONDITIONS & REFUND POLICY
a. DATA COLLECTION:- We collect Data such as your name, billing address, phone number, email address, debit/credit card numbers, username, and password when you engage in activities on our website, such as contacting us about our product and services or placing an order for delivery.
b. USE OF DATA:- Data collected is used solely for fulfillment, marketing, Administrative Communication, and improving the store’s overall service.
c. DATA PROTECTION:- We rely on certain legal bases such as consent, performance of a contract, legal obligations, and Interest to hold your personal Data as required by the General Data Protection Regulation and UK GDPR.
d. THIRD PARTY SHARING:- We share personal information with third parties such as Payment processors (Stripe) and delivery companies (DHL, DPD, Royalmail) who carry out services on our behalf and require your information to do their Job. They are also committed to protecting all data held.
RETURN, CANCELLATION, AND REFUND POLICY
a. REFUND PROCESS:- Due to the nature of our products, we do not accept returns unless an item is damaged, defective, or incorrect. Don't hesitate to get in touch with us within 24 hours of delivery with pictorial /video evidence/proof to be eligible for a replacement if there’s an issue.
b. RESPONSIBILITY FOR RETURN DELIVERY COST:- if you choose to return an item (where applicable), the cost of return postage will be the responsibility of the customer.
If a replacement is requested and approved, we will cover the cost of re-delivering the replacement item at no additional charge.
c. REFUND PROCESS:- At TheAfricanStop, we strive to uphold the highest standards of service and customer satisfaction. If your order arrives damaged, defective, or incorrect, please contact us via email or through our website via the contact us page within 24 hours of delivery. To be eligible for a refund or replacement, you must provide photo or video evidence of the issue. Unfortunately, claims submitted without supporting evidence cannot be processed. This policy is in place to ensure fairness and does not affect your statutory rights. Due to the perishable nature of our products, we are unable to offer refunds or exchanges for any issues reported after 24 hours of delivery. Approved refunds are processed within 2 to 7 working days.
d. CANCELLATION POLICY:- Once an order is placed, it is final. We are unable to accept cancellations.
SHIPPING AND DELIVERY POLICY
a. SHIPPING LOCATIONS:- We deliver to all postcodes within the UK. Other locations coming soon
b. SHIPPING TIMEFRAMES:- We aim to deliver your order within 2 to 5 working days (excluding weekends). Delivery times may vary due to logistics or circumstances beyond our control. Rest assured, your order will be carefully packaged to maintain its quality throughout the journey.
PAYMENT POLICY
a. ACCEPTED PAYMENT METHODS:- We accept both Debit and Credit Cards. In the event your card/payment is declined, we are within our rights to collect funds for any uncollected transactions owed to us should a payment made via credit card be declined, you fail to pay any fees or charges due; we may pass your details to a Debt Collection Agency, and you will be responsible for all fees incurred from collection costs to legal fees.
b. CURRENCY-We accept only GBP for payments
c. PAYMENT SECURITY- We have a secure payment gateway-STRIPE
PRODUCT AVAILABILITY AND PRICING POLICY
a. STOCK AVAILABILITY:- If, for any reason, we are unable to supply a particular item, we will offer to deliver a reasonable substitute with your approval.
b. PRICING:- all prices are subject to change based on prevailing market prices without prior notice. All prices displayed are in British Pounds.
We make efforts to provide accurate images, weight, product description, and price, but we cannot guarantee they are 100 percent error-free.
CUSTOMER SUPPORT POLICY
You can reach us Via email- Support@theafricanstop.co.uk or via the website on our contact us segment.
We aim to respond to all inquiries within 24 to 48hours
c. QUALITY ASSURANCE AND PRODUCT DESCRIPTION POLICY:- We guarantee that our products are sourced from reputable Suppliers and, as such, are of very good quality.
d. GOVERNING LAW:- Disputes, claims arising from the use of our site will be governed by the Courts of England and Wales.
e. DISCLAIMER:- TheAfricanStop is not liable for any direct or indirect damages arising from the use of our website or the purchase of our goods or services.
f. ALLERGY NOTICE:- Many of our products are manufactured in facilities that also process nuts, dairy, wheat (gluten), soy, eggs, and other common allergens. While we take care to source quality goods, we cannot guarantee that any item is completely free from allergens. Customers with food allergies or sensitivities are strongly advised to read product labels carefully and contact us if further information is needed before purchasing.
TERMS OF SERVICE
Kindly go through our policies and terms of service before using our website or making a purchase.
Making a purchase means you understand and agree to our Terms of Service.
If in Doubt, kindly contact us via email or via the website on our contact us segment.